Privacy Policy

1. Who we are

Innovation Project Interiors (referred to as “we” or “us”) is an interior design and turnkey fit-out firm operating in Mumbai and the Mumbai Metropolitan Region. You can reach us at connect@innovationproject.co.in or +91 97684 60046.

2. What we collect

• Contact details you choose to give us (such as your name, phone number and email address) when you submit an enquiry, message us on WhatsApp, or email or call us.
• Project details you share so we can respond usefully: property type, approximate area, location, budget range, timeline, and any drawings or reference images you send.
• If you use the website assistant, we also store the questions and answers in that conversation, together with the consent record and any project preferences you choose to share.
• Standard server request data that any website receives, such as your IP address, browser and the pages you requested. This is used for security and for diagnosing faults.

We do not ask for, and do not want, payment card details or government identity numbers through this website.

3. Cookies and analytics

This website does not currently set advertising or tracking cookies. If we introduce analytics, we will ask for your consent first and update this section before doing so.

4. How we use your information

• To reply to your enquiry and arrange a consultation or site visit
• To prepare proposals, bills of quantities and project timelines
• To manage and deliver a project you have engaged us for
• To keep records we are required to keep by law

The website assistant uses the question and a limited amount of recent conversation to retrieve relevant Innovation Project information and generate an automated reply. It is not used to make an automated decision about whether we will accept or reject a project.

5. Who we share it with

We do not sell your data and we do not share it for advertising. We share the minimum necessary with service providers who help us operate, including website hosting, Sanity for lead and conversation storage, and Groq for generating an answer from the limited chatbot context. Where you have engaged us, we may also share information with contractors and suppliers working on your project. We also disclose information where the law requires it.

6. How long we keep it

Enquiries that do not become projects are kept for up to two years so we can pick up the conversation if you come back to us. Project records are kept for as long as we are required to for tax, warranty and legal purposes.

7. Security

We take reasonable technical and organisational measures to protect the information you give us. No method of transmission or storage is completely secure, and we will not claim otherwise.

8. Your choices

• Ask us what information we hold about you
• Ask us to correct anything that is wrong
• Ask us to delete your information, where we are not required to keep it
• Withdraw consent, or ask us to stop contacting you, at any time

Email connect@innovationproject.co.in and we will respond within 30 days.

9. Changes to this policy

If we change this policy we will update the date below. Material changes will be highlighted on this page.